Returns & Exchanges
We want you to be completely satisfied with your Moroccanoil experience, which is why we offer a 30-day return policy for products purchased directly from our official website. If you are not happy with your purchase, you may return the unused portion for a full refund of the purchase price.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.
Pack Your Items
Securely pack the products in their original packaging or a sturdy box, ensuring all lids are tightened to prevent leakage during transit.
Ship and Track
Drop off your package at any authorized carrier location; your refund will be processed within 5-7 business days once the return is received at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing